Help Us To Help You

What We Aim To Do For You

  • Treat you with courtesy and respect
  • Avoid discrimination on the grounds of race, social class, age, religion, sexual orientation, appearance or medical conditions
  • Discuss with you the care and treatment we can provide
  • Maintain complete confidentiality
  • Allow access to your medical records, within the limitations of the law
  • Provide good quality care by appropriately qualified staff
  • Whenever possible, offer patients medical services from a particular Clinician if such a preference is expressed.
  • Provide emergency care when required
  • Refer you to a consultant acceptable to you when your GP thinks appropriate
  • Arrange a second opinion when your GP agrees it is necessary
  • Give a full and prompt response to any complaints about our service.

What We Would Ask Of You

  • Treat us with courtesy and respect
  • Tell us if you are unsure of the treatment or advice you are offered
  • Only use the emergency service when absolutely necessary
  • Request a home visit only when the patient is unable to attend the surgery through illness and infirmity
  • Inform us as early as possible if you cannot keep your appointment. If you repeatedly fail to keep appointments and have not informed us in advance, you may be removed from our list
  • Inform us of any change of name, address or telephone numbers
  • Tell us about any concerns as soon as possible to allow us to deal with them
  • Let us know how our service can be improved (in writing, please)
  • Remember that 'book on the day' appointments are for acute, immediate problems only
  • Have a realistic expectation of the service
  • Switch off your mobile phone whilst in the surgery
  • Remember that a responsible adult must accompany all patients under the age of 12 years


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